Warranty

Terms and Conditions

Turnaround Time

Most moulding orders are completed within 2-3 weeks. However, turnaround time is specific to each order and is based upon material availability and production schedule, which can vary widely. Contact us to discuss our current turnaround time.

Payment Terms

All orders are COD unless other agreements have been made in writing.

Shipping/Delivery

All orders are FOB McClung’s Facility in Salem, Virginia. Shipping and delivery, if required, as well as any fees or charges will be arranged on a per-order basis.

Warranty

One Year Limited Warranty, AWI-Architectural Woodwork Standards, Amended

All architectural woodwork is guaranteed to be of good material and workmanship and free from defects that render it unserviceable for the use for which it is intended. Natural variations in color and texture of the wood are not to be considered defects. The quality of architectural woodwork is safeguarded while it is in the manufacturer’s possession. To be protected by this guarantee, products must not be stored in damp warehouses or placed in moist or freshly plastered buildings. The woodwork must not be subjected to abnormal heat or dryness. Permanent-type heat and air conditioning must be in operation a sufficient length of time to “cure” the building before any woodwork or doors are delivered to the site.

Site to adhere to AWI Architectural Woodwork Standards for range and maintenance of relative humidity. Acclimatize delivered woodwork to the job site for a minimum of 72 hours before installation. Factory-finished woodwork requires up to a week or more on-site for acclimatization.

Woodwork must be inspected upon arrival, and all claims or complaints must be filed before painters’ finish is applied. All doors must be properly sealed on all surfaces, including top and bottom edges, to prevent absorption of moisture. The manufacturer will not be responsible for defects resulting from neglect of these precautions.

The manufacturer agrees, within the period of one year after delivery date, to repair or replace without charge any woodwork that is defective within the meaning of this guarantee. The manufacturer does not agree to be responsible for any work that was not originally performed by them. The manufacturer does not warrant against conditions or malfunctions due to the failure to exercise normal maintenance nor against the consequences of uses for which the products were not designed and from malfunctions resulting from neglect, abuse, or accident.

This guarantee is not effective if goods are repaired or replaced without first obtaining the manufacturer’s written consent.